Best practices in Best practices

[2015-05-15 Fri 12:12] speaker: Alvin Goh event: Hackers and Painters ** basic questions doing the right thing doing them the right way getting them done well getting the benefits ** why adopt best practices replicate success minimize risk ** COBIT5 IT goverance framework by ISACA addresses the “are we doing the right thing” ** BABOK (business analysis book of knowledge) ask users what they want to achieve elicitation, like dating or finding a place for lunch ** PMBOK, PRINCE2 project management methodology ** ITIL (IT infrastructure library) framework for IT service management ** Facts people resist change, some more than others companies buy new tools but use it exactly like their old tools process and techonology needs to be embedded or people will revert to old ways ** organisational change frameworks how to help companies adopt? Prosci Adkar (used by Microsoft) Tuckman’s stages of group development Kubler-Ross model of grief ** Kotter’s 8-step for leading change create a sense of urgency eg. DBS is reactive, but they don’t think that is a problem solution is to address their pain points create a group of advocates form a vision enlist volunteers removing barriers generate short-term wins sustain the pace embed it in the org ** Kublers-Ross model of grief Experienced by people going through a great change: denial anger bargaining depression acceptance